Services
Phone, Long Distance, Internet and Television
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Telephone Applications and Charges
The BILLING CYCLE runs from the 1st of one month to the 31st of the next month.
CUSTOMERS ARE BILLED ONE MONTH IN ADVANCE
BASIC HOOK UP & LINE CHARGES are approved by the New York State Public Service Commission.
NON-BASIC CHARGES
include: Custom (Optional) Call Features such as,
• call waiting
• call forwarding
• 3 way calling
• Inside wiring maintenance
BASIC TELEPHONE LINE CHARGES
(Prices are Subject to Change)
RESIDENTIAL
HAMMOND - $16.00 per month
MACOMB - $16.00 per month
BUSINESS
HAMMOND- $16.60 per month
MACOMB - $16.60 per month
LOCAL CALLING AREA
Hammond 324, 375, 578
Macomb 287, 324, 578
INCLUDES :
BASIC HOOK UP & LINE CHARGES
NON-BASIC CHARGES
LOCAL MEASURED CALLS
INDEPENDENT COMPANY CHARGES
STATE AND FEDERAL TAXES
Citizens Long Distance
Offers long distance service for our customers at a rate of:
Continental United States $0 .15 Cents per minute
OR
$0.10 Cents per minute with our monthly plan charge of: $4.95 / month
You have the option of using any long distance provider listed below.
You will need to contact the provider and set up service with them, then, contact us so
we can properly route it through our computer switch.
You will receive a separate bill from these long distance providers.
What is the Lifeline Program?
To help make telephone service more affordable, eligible low-income Topsham Telephone residential customers can qualify for a discount on qualified voice service at their primary residence under the Lifeline Program. The Lifeline Program is a government benefit program, the discount consists of federal monthly support of at least $9.25.
Only one Lifeline Program discount is available per household on a qualified landline service. Under the Lifeline Program, a household is defined as any individual or group of individuals who live together at the same address and share income and expenses. The Lifeline Program benefit is non-transferable. Consumers who willfully make false statements in order to obtain the discount can be punished by fine or imprisonment or can be barred from the Lifeline Program.
How do I apply?
To receive the Lifeline Program discount, residential customers must establish the eligibility of their household.
Click icon to download application.
Please contact the office if you have any questions when completing application. Applications must be filled out and
customer needs to provide valid identification.
Savings Plans
Call Citizens Telephone Company for more information
(315) 324-5911 or 1-800-248-8353
or E-mail at
This offer applies to Residential Customers Only. All prices are per month and exclude taxes and fees. Installation fees for Savings Plans are waived with 1 year contract at the time of application. Regulated installation fees apply to new telephone customers only. Savings Plan services subject to availability at your location. Your application may be subject to a credit check . Plan Minutes are direct dialed domestic US calls only. Channels and prices are subject to change with 30-day notice. Certain other restrictions apply. Billing cycle for all services will be from the first to the end of each month. In order to receive bundle pricing account must be paid in full each month. A customer who does not pay on time will be removed from the plan and not receive the associated discount.
Citizens Telephone is pleased to offer high speed DSL internet access in
our effort to provide our customers with total service.
(Service NOT available in all areas, please contact the business office for availability.)
Residential DSL
Speed 512K $40.95 per month
Speed 1MB $57.95 per month
Speed 2 MB $89.95 per month
Business DSL
512 K $58.95 per month
1MB $79.95 per month
(OTHER CHARGES MAY APPLY)
DSL INTERNET INSTALLATION COST?
Installation $52.95
Service Fee Charge $70.00
(prices are subject to change)
HIGH SPEED INTERNET INSTALLATION DOES NOT INCLUDE:
Materials or labor to install Category 5 inside wiring within your home.
Cable Services
Lifeline Pack $46.25
Basic Value Pak $77.00
Extended Basic Pak $96.75
Premium Paks
HBO $20.50
Starz Pak/Encore $11.25
Cinemax Pak $11.25
Citizens is working on expanding our FTTH (Fiber to the Home).
Not all areas have FTTH, please contact the business office to verify location.
