DOCUMENTS

Easy to print documents and brochures

Printable Documents 

Need help figuring out what is the best plan. Call us we are happy to help.

Automatic Payments 

Tired of remembering due dates on your bills???
Getting overdue notices when you thought you paid the bill???
Want to save paper and postage??

SIGN UP FOR Citizens Telephone  AUTO PAY  

CONTACT OUR CUSTOMER SERVICE DEPARTMENT   
MONDAY THRU FRIDAY 
8:00 AM TO 4:30 PM
315-324-5911

Payments are charged on the 1st of each month following the billing cycle.  
Please open your bill to verify your calls and charges for the month are correct.

Customer Rights

 

 YOU HAVE THE RIGHT...................

TO FAIR AND COURTEOUS CUSTOMER SERVICE 

TO KNOW WHAT YOUR CHARGES ARE EACH MONTH

TO DISPUTE CHARGES YOU BELIEVE ARE NOT VALID

TO CHOOSE YOUR LONG DISTANCE PROVIDER

TO BE NOTIFIED PRIOR TO DISCONNECTION

TO A REASONABLE REPAYMENT PLAN 

TO TIMELY RESTORATION OF YOUR SERVICES

TO TIMELY REPAIR OF YOUR SERVICES

TO CONTACT THE PUBLIC SERVICE COMMISSION

Customers have several payment options available, including payments by:  check, cash or credit card.   We accept the following Debit/Credit Cards for payment
Visa  or Mastercard 

Payments by check can be mailed to:
Box  217
Hammond, NY  13646

Cash payments can be made at our business office:
26 Main Street, Hammond, NY
 Monday thru Friday 8:00am to 4:30pm

Repayment Plans 

PLEASE CONTACT OUR CUSTOMER SERVICE DEPARTMENT   
MONDAY THRU FRIDAY 8:00 AM TO 4:30 PM
315-324-5911

In making a Repayment Plan, Citizens Telephone will consider  the  following:                                                                                 Payment history
                                  Amount of overdue and current bill
           Length of time overdue
                  Reason for outstanding bill

VARIOUS Payment Plans are available. 
Contact Customer Service for Repayment Plan Options.

**FAILURE TO ABIDE BY YOUR REPAYMENT PLAN MAY RESULT IN DISCONNECTION OF YOUR SERVICES**

RESTORATION OF SERVICES IS WITHIN 24 HOURS OF PAYMENT RECEIVED

RE-CONNECTION WILL TAKE PLACE DURING REGULAR WORKING HOURS 
MONDAY THRU FRIDAY 8:00 AM TO 4:30 PM

Disconnections 

Citizens Telephone has the right to deliberately interrupt, limit or disconnect your telephone or internet services for your delinquency in paying a valid bill.

 

DELINQUENCY  constitutes the failure to pay 1/2 of a valid bill within 2 billing cycles

LATE PAYMENT CHARGES of 1.5 percent apply to accounts with an overdue balance 

DISCONNECT NOTICES with the  date of disconnection are sent by mail prior to disconnection 

We also give NOTICE by telephone prior to the disconnect date as required by the Public Service Commission.