DOCUMENTS
Easy to print documents and brochures
Printable Documents
Need help figuring out what is the best plan. Call us we are happy to help.
Automatic Payments
Tired of remembering due dates on your bills???
Getting overdue notices when you thought you paid the bill???
Want to save paper and postage??
SIGN UP FOR Citizens Telephone AUTO PAY
CONTACT OUR CUSTOMER SERVICE DEPARTMENT or use SmartHub tab to sign up.
MONDAY THRU FRIDAY
8:00 AM TO 4:30 PM
315-324-5911
Please open your bill to verify your calls and charges for the month are correct.
Customer Rights
YOU HAVE THE RIGHT...................
TO FAIR AND COURTEOUS CUSTOMER SERVICE
TO KNOW WHAT YOUR CHARGES ARE EACH MONTH
TO DISPUTE CHARGES YOU BELIEVE ARE NOT VALID
TO CHOOSE YOUR LONG DISTANCE PROVIDER
TO BE NOTIFIED PRIOR TO DISCONNECTION
TO A REASONABLE REPAYMENT PLAN
TO TIMELY RESTORATION OF YOUR SERVICES
TO TIMELY REPAIR OF YOUR SERVICES
TO CONTACT THE PUBLIC SERVICE COMMISSION
Customers have several payment options available, including payments by: check, cash or credit card. We accept the following Debit/Credit Cards for payment
Visa or Mastercard
Payments by check can be mailed to:
Box 217
Hammond, NY 13646
Cash payments can be made at our business office:
26 Main Street, Hammond, NY
Monday thru Friday 8:00am to 4:30pm
Repayment Plans
PLEASE CONTACT OUR CUSTOMER SERVICE DEPARTMENT
MONDAY THRU FRIDAY 8:00 AM TO 4:30 PM
315-324-5911
In making a Repayment Plan, Citizens Telephone will consider the following: Payment history
Amount of overdue and current bill
Length of time overdue
Reason for outstanding bill
VARIOUS Payment Plans are available.
Contact Customer Service for Repayment Plan Options.
**FAILURE TO ABIDE BY YOUR REPAYMENT PLAN MAY RESULT IN DISCONNECTION OF YOUR SERVICES**
RESTORATION OF SERVICES IS WITHIN 24 HOURS OF PAYMENT RECEIVED
RE-CONNECTION WILL TAKE PLACE DURING REGULAR WORKING HOURS
MONDAY THRU FRIDAY 8:00 AM TO 4:30 PM
Disconnections
Citizens Telephone has the right to deliberately interrupt, limit or disconnect your telephone or internet services for your delinquency in paying a valid bill.
DELINQUENCY constitutes the failure to pay 1/2 of a valid bill within 2 billing cycles
LATE PAYMENT CHARGES of 1.5 percent apply to accounts with an overdue balance
DISCONNECT NOTICES with the date of disconnection are sent by mail prior to disconnection
We also give NOTICE by telephone prior to the disconnect date as required by the Public Service Commission.